Your privacy is very important to us

1. Introduction

The purpose of this privacy notice is to inform you about how we use, transfer, share, collect and store the personal information that you provide us with. Through this privacy notice you will be able to figure out how to get in touch with us for questions like; what personal information of our customers do we have? What do we use it for? What’s the process of making a request to putting a stop to the usage of your personal information? Etc.
We recommend that you read this privacy notice carefully and thoroughly because once you begin using the website it would be considered that you have agreed to the terms and conditions of the site.

2. Summary

Some of the important and major terms of this privacy notice are mentioned below:
• If for any reason you do not agree with the terms of this privacy notice you must not continue using this website.
• We may collect your personal information when you register with us like your name, postal code, email address etc.
• The information about how you are using our website will also be available to us and we may collect it.
• Further in our privacy notice you will be reading about how we use the collected information about you. The pointers will include:
– For research purposes
– To revamp and progress our services that we provide you
– To proceed with an order that you place on our website
– To inform you about special deals and new products
– To provide you with the most relevant ads
• We may share your personal information with third parties i.e. our suppliers as required by the law.
• We may store some of your personal information outside of Europe.
• If you have any further questions regarding your personal information, please email us at

4. Information that we collect and how we do it

We would like to inform you that whenever you use our website, register with us or use any of the services that we provide we may collect your personal information. The nature of the information that we collect about you will depend on the kind of services that you are taking from us.

In some cases we may ask for your approval to process your information (for example, subscribing to a newsletter) in other cases it becomes absolutely necessary to collect your information lawfully in order to process your contract or pre-contractual steps. Regarding all other cases, we may be collecting and using your information for our own business interests (for example, improving the quality of the services that we provide you with and giving you relevant marketing communications etc.)

We may collect:

  • Your email address if you register with us.
  • If you register in a lucky draw or a competition, we may collect your name, address and email address.
  • If you apply for a special deal or a reward we may collect your name, email address, phone number, address and other personal information.
  • If you call or email our customer service we may collect your name, phone number, address and other personal information.
  • We also collect the information about your visits on our website and how you have been using it through cookies.

In all the cases of us collecting your personal information, we ourselves act as data controllers.

5. How we use your information
  • For research purposes

The collected personal information is used by us to better understand and determine the requirements of majority of the people when it comes to contracts and mobile deals within UK. This information stays with us for maximum 3 years.

  • To revamp and progress our services that we provide you

We collect information about your visits and activity on the website so we can improve our user interface in order to give you a better and quality experience of your time spent on our website. We also monitor which of our services are in demand during particular hours throughout the day and ensure that those services respond better and faster. Depending upon your approval of contacting you, we may contact you through email or phone to ask you about your experience with us.

  • To proceed with an order that you place on our website

In case you place an order with a supplier through our website, we forward it to the supplier so that they can proceed with your order and we store your information for maximum of 12 months.

  • To inform you about special deals and new products

Once you provide us with your information we will ask your approval of being able to send you relevant deals and information about our new and old or highly rated products that are of your interest. Unless you choose not to approve, you are agreeing to allow us to use your information for this purpose. We store this information for maximum 3 years.

  • To provide you with the most relevant ads

We may analyze your activities on our website (for example, the services and products that you click on) in order to show you relevant advertisements on the website and elsewhere on the internet. This includes using your personal information to figure out if you are registered with Facebook and providing you with ads of your interest over there.

6. Who we share your information with?

By using our website or our services you are agreeing for us to use your information for following purposes.

  • Switching suppliers

When you place an order with a supplier (suppliers are mobile network operators like Vodafone etc.) through our website, we will forward your information to only that supplier. After that the supplier will collect further required information from you for their use. From this point onwards you will be within a contract directly with your supplier so we recommend that you read their privacy policy and terms carefully before doing so. We will not be responsible for your supplier using your information for whatever purposes once you are off from our website.

  • Communications via email

We may use email marketing service companies to help us sort our communications. If you provide us with your information to send you information regarding deals, queries or other things, we may share it with our email marketing Service Company to provide you with a reply. These companies are not authorised to share your information with any other company.

  • Customer service

We may use a customer service provider company in order to manage the enquiries. Whatever information that you provide us with, we may forward it to the customer service provider company in order to resolve your matter or provide you with whatever help you require. No matter how many companies do we use in order to manage enquiries, complaints, communications etc. you should keep in record that these companies are not authorized to share your information with any other company.

  • Offers, deals, prizes, competitions and rewards

In some cases we may use various companies to manage special deals, competitions and rewards. In such a case we will provide you with a link to that company’s privacy policy and recommend that you read it carefully.

7. How can you change your preferences?

We will be sending you emails or marketing material only if you have allowed us to. You can reverse your decision anytime you want. If you no longer want to be contacted you can email our customer service team today info@phonedealsdirect.co.uk

7. Changes to this privacy notice

We keep on updating our privacy policies from time to time. We suggest that before providing any further personal information, visit and read our privacy notice each time. Whatever changes we make to our privacy notice will be visible on this page.